In just 3.5 months, BDC Consulting helped an investment company to go from 55% of negative results in the Google top 20 to just 14% and boost sales by 100%.
95% of consumers read reviews before buying and often just one or two recommendations can be enough to make a decision.
Our client – an investment company – suffered from very poor online reputation, with 55% of negative results on pages 1 and 2 in Google and a 32% negativity rate in YouTube search.
A lot of these were ‘dark PR’ – fake negative reviews, videos and comments paid for by the company’s rivals. Businesses can’t afford to ignore these attacks, but simply responding to negative comments isn’t enough: you have to eliminate them from the search results so that they don’t shape customers’ opinion.
SERM (Search Engine Reputation Management) blends SEO, PR, and SMM to create a tidal wave of positive content that pushes negative results down to page 3 and beyond, where 99% of users will never see them.
We optimised the client’s website and analytical portal for the selected key phrases (titles, subheadings, tags, content). The portal initially wasn’t anywhere near the top 20, because the company name didn’t figure in either the title or the headings. After optimization, the portal entered the top 10 for several keywords.
Challenge: we needed the official website to rank in the top 10 for «[company name] reviews», but there were a lot of negative results for that keyphrase. To fix this, we created a Reviews page on the official website from scratch and asked the company’s clients to provide honest but positive reviews.
SMM is crucial for online reputation management, because social media pages can take up half of page 1 for branded searches.
Challenge: The client’s social media pages were in disarray. The accounts on different platforms were named differently, styling didn’t match, and the company's name was absent from some pages. We did the following:
Result: the client’s Facebook, Instagram, YouTube, and Vkontakte pages entered the top 10 on Google and/or Yandex.
Suggests influence search intent, especially on mobile. If a user sees a suggestion like «[company] scam», they’ll click on it and end up with a SERP filled with negative reviews. Moreover, by clicking on a suggestion, the user increases its weight, so that even more people will see it in the future.
Challenge: dark PR was present here, too, with a few very suspicious negative suggests that had clearly been boosted artificially. BDC Consulting team:
Result: 2 negative suggests removed from the list.
Insight: focus on high-ranking smaller websites. Large resources are hard to negotiate with, and a good article on a smaller site is often indexed better.
SERM on YouTube combines all the tools described above:
We hope you found this case study useful. If you’d rather have an expert team manage your online reputation, get in touch with BDC Consulting - we’ll be glad to help and share our experience.